Payment

Q Which payment methods do you offer?
A You can pay your bills by credit card (MasterCard or VISA) or by PayPal.

Q What currencies do you accept?
A We accept Swiss Francs (CHF), Euro (€) and
US-Dollar ($).

Q Do you also offer postpaid settlement?
A No. virtual-server.net cloud servers can only be used with prepaid settlement.

Q What to do if your order is marked as "pending verification"?
A Please contact our support via live chat or open a ticket.

Technical

Q Do I get a console?
A Yes, permanent KVM consoles for all your computers are available at any time.

Q How many devices share one physical main computer and how do you manage the CPU?
A One physical server is on average shared by approx. 50 virtual computers. The main computers are very powerful Dell Blade Servers with the latest Intel Xeon CPUs and optimally dimensioned RAM-DIMMs. We constantly monitor the servers to prevent abuse and problems and to ensure stability and reliability.

Q Which hypervisor do you use?
A We use KVM on all virtual-server.net platforms.

Q Is there a data transfer restriction?
A No, you have unlimited data traffic.

Q Where are my data stored?
A All your data are stored and remain in Zürich, Switzerland.

Q Who has access to my data?
A Due to our privacy policy only you have access to your data.

Q How to connect a linux VM remotely?
A Please use PuTTY or Xrdp.

Q Do you provide IPv6 addresses?
A No.

Processes

Q What happens with my data if I don’t pay?
A 30 days after due date your account will be suspended, 60 days after due date your account and server will be terminated and deleted.

Q Will I be reminded before each payment?
A Yes you will be reminded at least twice before each step.

Q What cancellation periods apply to virtual-server.net?
A virtual-server.net does not operate with long minimum contract durations. The cancellation period is 30 days.

Security

Q What happens to my data when I cancel my account?
A They will be permanently deleted by virtual-server.net.

Q How are my Machine secured?
A Your Servers are protected with several firewalls.

What is a virtual server?

In computing, a virtual machine (VM) is an emulation of a particular computer system. Virtual machines operate based on the computer architecture and functions of a real or hypothetical computer, and their implementations may involve specialized hardware, software or a combination of both.

Classification of virtual machines can be based on the degree to which they implement functionality of targeted real machines. That way, system virtual machines (also known as full virtualization VMs) provide a complete substitute for the targeted real machine and a level of functionality required for the execution of a complete operating system. On the other hand, process virtual machines are designed to execute a single computer program by providing an abstracted and platform-independent program execution environment.

Different virtualization techniques are used, based on the desired usage. Native execution is based on direct virtualization of the underlying raw hardware, thus it provides multiple "instances" of the same architecture a real machine is based on, capable of running complete operating systems. Some virtual machines can also emulate different architectures and allow execution of software applications and operating systems written for another CPU or architecture. Operating system–level virtualization allows resources of a computer to be partitioned via kernel's support for multiple isolated user space instances, which are usually called containers and may look and feel like real machines from the end users' point of view.

Some computer architectures are capable of hardware-assisted virtualization, which enables efficient full virtualization by using virtualization-specific hardware capabilities, primarily from the host CPUs.

(source wikipedia.org)

When does a virtual server make sense?

The usage of virtual servers is manifold and depends on the hardware requirements. Very common are applications such as:

  • CRM-server (for CRMs such as SugarCRM, Dynamics etc.).
  • Web server (e.g. Apache or Netcraft, MS IIS, etc.).
  • CMS server (e.g. Typo3, Joomla, Drupal, Wordpress etc.).
  • DNS server.
  •  Cloudstorage (as an alternative to Dropbox, OneDrive, iDrive, Clouddrive, Netdrive, Powerfolder, Wetransfer, Getit etc.).
  • Exchange server / mail server.

Furthermore you can use a virtual server also as an anti-spam server, application server, Asteik server, CoLocation server or game server (e.g. Counterstrike, Quake, Unreal Tournament), terminal server or as a VoIP-Server.

Very popular are virtual servers for test environments to test various software OSs and their compatibility.